|| I inquired previously about
purchasing this for my studio...but I need to know if you could send me
an invoice so that I can get a check reque from my school. Purchase
order will not work for me. Thanks for your help.
can email a PDF version of any invoice if you provide an email address. 8
|| How much exact the Price + Shipping, I just want to clarify it? Also is this a one time payment?
|| Yes, one time payment. Most users buy the
software license and use the download file(burn to CD). The "download" is
the real version that runs in the demo mode until a license is present. There is only one license
payment. If you require a CD/boxed version there is an additional $35 charge
which includes CD and shipping. 9
|| How can I get a demo version to try before I buy?
|| Go to http://www.drs-digitrax.com/download.htm Download Page. 16
|| Can not seem to get past this error message on
my XP home edition computer when trying to install any of your demos
"C:WINDOWSSYSTEM32AUTOEXEC.NT. The system file is not suitable...
|| More than likely, you have a dirty installation
folder. The problem is caused when installing from a folder that you
have installed other programs from. I.e., There are file
remains/leftovers from the previous software installations still present
in this folder. To avoid this problem, install from an empty clean
|| I use powerpoint for the
core of the presentation and would like access to my screen to control
the presentation while this is running on it's own. Do you think this is
possible and do you think for my purposes this might be the right
|| Power point presentations will not let other processes/apps share the same screen. We do not know of a work around. 20
|| I would like to resell your products.
|| We are sorry, our resellers must have a web site or store that sells teleprompter or video display hardware. 25
|| I received the program
today, loaded it according to directions but it asks for a password. I
can not find a password anywhere. What am I doing wrong?
|| None of our products use a password anywhere. 28
|| I am not able to get the second monitor to function correctly.
|| If using dual monitors you must make sure your
video card driver is setup to use two "Separate Displays". If video
card driver is in the clone, virtual or copy mode this will not work.
You must have it setup as if 2 separate video boards are installed in
your computer. When setup correctly the "Use Second Monitor for
Scrolling" option becomes active. 43
|| I would like to know where
your company sales this software in Rio ( Rio de Janeiro - Rj - Brasil )
because i need to buy this software very quickly.
|| We do not have a reseller in
Brazil but you can buy direct from us. You can email or fax your credit
card information with your name, address and phone. Then we send the
software license as an email attachment ASAP. 54
|| I purchased your teleprompting software but the program runs in the DEMO MODE? Software License installation problems
|| Are you licensed? 56
|| How does ther DRS software license work?
|| If a zip email attachement was sent to you. 57
|| After reformatting my hard drive and re-installing your program I am in the DEMO mode?
|| Purchased Software License (installation)<br> 58
|| Checking your Windows video display Mode?
|| Click on the [About] option
from the main menu [Help] option. The about box has a "BPP" setting
displayed. The "BPP" is your current [Bits Per Pixel] setting. 68
|| After registering my software, it still starts in demo mode. How come?
|| See: Other reasons for the DEMO mode default (if you have purchased a license). 70
|| I need to re-format my hard drive to install Windows XP. What do I do I reinstall my teleprompter softwarebr?
|| 1) First you must have the
original software install file. This is the application you downloaded
from the web or is located on your install CD. 85
|| What about a Hand Controller?
|| There are vendors that offer generic controllers such as Contour 118
|| We have 2 copies of your
program and both have a common problem. At the last page of a document
scrolling the software disgards the last 5 - 10 lines and ends the
document. Lines dropped?
|| The problem you noted can be
caused when using a file that was formatted in Word then saved as an
RTF or text file. The issue is caused by extra hard returns or soft
returns in the original Word doc that are saved in the RTF or text file.
There should only be one hard return at the end of each paragraph, else
it may cause extra line breaks which may compromise the programs
internal line counters. 123
|| Just wondering what the difference is between downloaded version and purchased.
|| If you were to actually load your own file,
you would see where the product name would override randomly your own
text. It's not very noticeable, because we want people to see how text
scrolls smoothly. Otherwise, it is fully functional. 26
|| Is the license free to
distribute throughout various workstations and laptops here at our
company location to perform the editing of scripts?
|| The editor is an internal
part of the program and would require a license for each copy being
used. You can however use Notepad, Write or MS Word to edit any script
|| What is the best, and quickest way to purchase a software license. We have a school board P.O. already to go.
|| The fastest method would be to purchase the
software license only(download the program from the net). Then, email
the PO to us. We could fill the order within the hour by sending the
software license via email(small zip file attachment). 33
|| Im curious if I can get a version of this software for educational use.
|| We do offer an educational
discount to qualified institutions. You will need to purchase directly
from DRS for the discount. 36
|| Yes, updates to all products are included with
the original purchase. The upgrade to a different major version is not
|| The license is for life or is there an extra fee a year? Is the total cost or is there any tax to pay ?
|| The license is for life, no fee, no more payment. NO tax unless you live in Nevada. 40
|| Jerky or watery text scrolling movement?
|| Too many multitasking processes running in your computer.<br><br> 64
|| The mouse control for scrolling speed does not work.
|| Install the correct mouse driver software first. 69
|| When I start your teleprompting software, a message tells me comctl32.dll is wrong.
|| Install the most recent version from our web site. This will refresh all dll's.
|| I having all sorts of
problems trying to use your software on a Dual monitor system. The text
is backwards on my computer display. Is there an easy way of setting the
program up for Dual Monitors?
|| Yes, see the Windows
[Control Panel] [Display] options to set the second monitor as number 2
and EXTEND the desktop onto monitor number 2. 92
|| what should I look for when buying a teleprompter monitor. Are there any problems with the cheap LCD monitors?
|| Before buying a monitor, we would try a few runs on the monitor before buying. 101
|| Is there an uninstall? Add and Remove will not work.
|| Yes there is an un-install
that is part of the install package. If you have removed the un-install
you can locate the install folder and delete it without causing
|| I do not want to send my credit card number using email for a license purchase, what are my options?
|| Well, you can send the information in separate
parts. We only need the credit card number and expiration. Please
include all user and address information for our records. 124
|| Will your software work with a Matrox video card?
|| Dual and Multiple display card Issues (All windows versions) 138
|| I am looking for a way to automatically post
our daily calendar events on the television screens around our church.
Another church I spoke with said that they use DeBoard. Any idea how
this might be done?
|| One needs to replace the files (text or image
files) that DeBoard is reading from, while it is running. The
replacement method (scheduled "file copy") must place the file with the
same file name into the folder where DeBoard is reading from, then the
next time the file is reloaded, it is fresh content. DeBoard reads the
file entirely into memory, and there should not be any file I/O
|| How can I refresh the images or data withouth stoping the information display using DeBoard?
|| When DeBoard loads a text
document, it loads the entire document (or as much as possible) into
memory. This will let you change and re-load a text document(s) while
DeBoard is running. You must save the Text file separately from the
project. That is, after changing the text in the text file you must
re-save the text file, else the changes will be lost when played. If you
add another Text Box to DeBoard, you must re-save the project, else the
text box information is lost when played. Images are r 50
|| Access Violation in DeBoard
|| This error is usually caused by one of two
possible problems. 1) The Crawl Line is running without any delay "0",
and if using images(Image Boxes) with a short display time(1 or 2
seconds). Basically, to much is happening to fast, slow the crawl line
down so the threads can do the needed cleanup after each image.
|| How do I use DeBoard as a slide show?
|| Follow the tutorial section on slide shows. 88
|| How do I use the DeBoard <b>Reload</b> Text file while playing feature.
|| When DeBoard loads a text document, it loads
the entire document (or as much as possible) into memory. This will let
you change and re-load a text document(s) while DeBoard is running. You
must save the Text file separately from the project. That is, after
changing the text in the text file you must re-save the text file, else
the changes will be lost when played. If you add another Text Box to
DeBoard, you must re-save the project, else the text box information is
lost when played. 94
|| Can you tell me about the DeBoard Drag and Drop Startup options?
|| 1) First, Assume Deboard is install in directory <b>C:XX</b> and the project's name is "Test" 95
|| How do I use the DirectX video feed in DeBoard?
|| Using DX8 for live video feed. REQUIRES MS DX8.0A/8.1 or higher be installed. 104
|| How do I use the TempTrax temperature probe with DeBoard?
|| DeBoard can read the original Temptrax temperature files. The TempTrax program must be
started prior to starting DeBoard to activate its use in DeBoard. This
can be used to play the temperature box on any
monitor being run by DeBoard. There are two edit boxes used to add text
to the temperature display. They are located on the [Text Composer]
page next to the time/date text box. They will only appear when [Read
Temperature File] is checked on the [Project Settings] page. The 105
|| How do I start a new project from scratch in DeBoard?
|| See the Tutorial section of the help system. 107
|| Can you tell how to use DeBoard as a simple slide show presentation?
|| See the Tutorial section of the help system. 108
|| How do I Align text and graphic boxes with or without frames.
|| Discussion: DeBoard's text and graphic objects
include a frame option. This option builds a frame inside of a text or
graphic box, not on the outside of the box. Therefore, when sizing or
aligning boxes on the align screen, the box dimensions include the frame
width you specify on the Project Settings page. 109
|| We are running Deboard here
at our school and we are having a wierd problem. Once we play the
completely set up program a lot of text is being dropped. We can not
figure out why words are being lost...the are in the text composer but
are omitted in the
|| Please email us for support. 24
|| When I play the sequence in DeBoard, can i
continue using the PC in other window. I ask that because if I display
the image on the pc screen, can I continue using the pc?..
|| No, if running DeBoard, it must be the only application that writes to, or updates the PC screen. 49
|| Is it possible to ad more windows (we would use it to scroll text not video or images) in DeBoard.
|| DeBoard can use three text boxes
and one crawl line at the same time. These can be displayed on one
monitor or four separate monitors. 51
|| What files are used by DeBoard?
|| When you save the project, the project will
include the names of the text files that are used in the "SFG" file. The
"SFG" file is a text file(in the "ini" file format) that is human
readable. I snipped out the part that contains the text file names and
the image lists from the "default.sfg" file. 81
|| Using DX8 for live video feed.
|| REQUIRES MS DX8.0A/8.1 or higher be installed.<br><br> 82
|| Will DeBoard run under win98 with two display
adapters, one for the monitor and editing off line the other for
composite video output to be playing all the time.
|| Yes, version 1.5.5 and greater will control up to 4 separate monitors. 86
|| Starting a DeBoard project from scratch, what do I do?
|| Follow these steps<br><br> 87
|| Multiple Monitor support using DeBoard.
|| If you have two or more (up to 4) monitors
attached your computer DeBoard can use one of them for editing and one
for Playing. 93
|| Using DeBoard, my images on
the plasma screen are blury when I stretch the pictures. Yet if I run
the same presentation on powerpoint the picture is fine. two of my
images are bmp. and 1 is JPG. What should I do to make my images more
|| If Image Stretch is ON, all
images are re-sized on the fly as needed to fit the image boxes. The
images are also converted on the fly to bitmaps(*.bmp) for the actual
|| Will DeBoard run under win98 with two display
adapters, one for monitor and editing off line the other for composite
video output to be playing all the time.
|| Yes, version 1.5.5 and greater will control up to 4 separate monitors. 106
|| With DeBoard, I thought we
would get a better picture from the Hauppauge hardware based equipment.
Unfortunately, every time I try to play error message that says: É_oDX
ERROR: Render Current Graph failedÉ__. Is this an incompatibility issue
with the Haupp
|| You are right in your
assumption "Is this an incompatibility issue with the Hauppauge". There
is a compatibility problem between your HauppaugeWinTV hardware and the
OS DirectX video Services. Try to install a updated driver that will
permit the Windows DirectX video services to communicate with the
HauppaugeWinTV hardware.<br><br> 112
|| We were wondering if the time and date box could made to scroll or move slightly while running.
|| You might want to try the Long Date format (more variation), this may help the burn-in problem. 10
|| DeCrawler, The term "smooth fonts" is attached to a check box. Yet, the help index does not recognize the term.
|| This refers to the edges of
the fonts, whether they are jagged or smooth. In the programs help
system look under [Effects][Font Size Multiplier]. 139
|| DeCrawler: The "speed delay" that I assume
means scroll speed spans 0 to 30. On a speedometer in a car 2mph is
twice as fast as 1mph.
|| The speed delay is added to the process. 30 is
very slow, 0 is very fast. You may need to change the color depth in
your Windows [Display] settings to 16 bit for more speed control, or
24/32 bit to slow the the speed down even further. 140
|| DeCrawler,With a font multiplier of 3 the bottom third of all the letters in the scroll text disappears
|| The font multiplier
multiples the current font size by this multiplier factor. I.e. If
current editor font size is "30" the multiple will make it font size
"90" during horizontal scrolling . If the letters are cutoff, it is
because the font may be to large to display using your current windows
screen size(800x600,1024x768,etc.). Try a smaller multiplier or larger
windows screen size. 141
|| From the UK, our school has no credit card how can we buy Liteprompter?
|| We can accept a money order or wire transfer.
We can provide the wire transfer account information if your purchasing
agent contacts us requesting the bank information. 41
|| I need to know if you ell a teleprompter for a CANON xl2. IF SO - HOW MUCH??
|| LitePrompter will work with
any teleprompter. It will not do reverse mirror text which you may need
for your teleprompter hardware. Please look at TeleScreen-32 Pro if you
need mirror reverse 47
|| I have the "liteprmt.key" file that is said to be needed to registered.
| This is not a Windows registration file, it is your binary license file. See this page
section for install instructions. If the "key" file is corrupted or
in-valid please return the file as an email
attachment and we will repair it and send it back asap. if possible, we
will repair any damaged software license for any licensed customer at no
charge using the fastest method. 48
|| Do you have an option on LitePrompter or an add-on software that will reverse video scan for a prompter.
|| No, LitePrompter does not
have this option. If you must have mirror reverse text you might
consider upgrading to TeleScreen-32 Pro, it will do reverse mirror text.
Please download TeleScreen-32 to see how this works. There are also
hardware boxes that can reverse the text but they are a bit expensive.
|| How well does LitePrompter handle right-to-left languages? We use Chaldean and Arabic in our broadcasts.
|| Chances are if you switch the regional and
language options and use a true type font(non-unicode), it should work.
Download the program and test to verify. 96
|| Does the LitePrompter run the script in the reverse mirror mode?
|| No but TeleScreen and StudioPrompter do have these options. 119
|| Since I did your free teleprompter download,
will it run in demo mode? Or can it be corrected? I followed the steps
for default config., but that must not
|| The program runs in the demo mode until
licensed and will randomly displayu the product name when scrolling
text. Please see the License Purchase page for license information and
|| Is there anyway to see Lite Prompter in action before I buy to see if is what I am looking for?
|| The Liteprompter download
from our web site is the full version. If you purchase Liteprompter you
will use the version you downloaded after applying the software license.
You should try all of the options to make sure the programs performs to
your expectations before purchase. We are sure it will do the job! 12
|| Do you have also an upgrade for customer with older Studioprompter?
|| Yes, we can upgrade you to the lastest
version. Email DRS for an upgrade price request. If you need to upgrade
you can fax, email or phone in your credit card information for a quick
order response. 1
|| Do you have demos available for the hand controller?
|| All download programs are the full version with full functionality. 6
|| I would like to know if it is possible to
adjust the space between characters with the studioprompter
software(kerning function), and what is the difference between the
demo and the full version?
|| You can adjust the vertical space between
lines but not the horizontal space between letters. Usually your font
will determine the horizontal space between letters. 13
|| Any chance a USB controller will be on the horizon which will operate StudioPrompter?
|| Yes we are going to attempt
or implement USB control later this year. The Griffin Technology
Powermate is programmable and could be setup to emulate scroll up/down
and a few basic keystrokes. It may not be perfect but possibly usable.
Check back in a month or two, we may have a controller available. 18
|| I am a new user to Studio Prompter 2 and I am trying to use a hand controller, a Griffin PowerMate, to control the program.
|| The Griffin PowerMate usb controller may or
may not work(it is not compatible as a speed controller). Because it is
programmable, there may be a means to set it up as a mouse controller.
|| Does your StudioPrompter Teleprompter software handle Russian Cyrillic, Albanian, Uzbek languages and their fonts?
|| TeleScreen-32: If your
computer OS is in the Russian mode and you are using true type fonts and
the fonts appear in the font selection panel, you should have no
problems. This assumes you are using text files only. 29
|| I try StudioPrompter but doesn' work! I get
this error: "12:00:00 AM is not a valid time, Could not create or alter
main bit map DC when preparering a fade Bitmap"
|| 1) Your configuration file is missing or is missing entries. 35
|| After reversing script, space bar, start/stop and arrow key speed control no longer function.
|| When using the second
monitor for scrolling the primary monitor is the operator's monitor and
the keyboard operates the controls on the operators monitor and not the
talent monitor. Scroll controls are captured by the talent monitor only,
explained below.<br> 38
|| Can your software being used with time code
signal for scrolling the text's, it is for a musical show with 7
different singers, and we made an time code signal for each piece of
|| We are sorry but our software doe not use SMPTE time code. Perhaps a furture version will. 39
|| Tips on using the W95-W98-ME serial hand controller with StudioPrompter
|| Stopping and Pausing 71
|| How do I use the Fading Titles options?
|| Telescreen-32 PRO or StudioPrompter<br> 78
|| We have followed
instructions for installing the studprom.bin but the .bin file does not
appear as a zipped file. Attempts to copy the .bin file to our laptop
are not successful, and we get an "access denied" message.
|| See this URL for "access
denied" message when coping from a recorded CD.
|| How do I use the No-Interface mode in TeleScreen or StudioPrompter?
|| TeleScreen version 184.108.40.206 or greater and StudioPrompter 220.127.116.11 or greater. 100
|| StudioPrompter on a PC
running XP-Pro. Seems to be running fine, but I have tried several times
to set a new default font type and size, but everytime I open a new
document or open a new file saved from word it opens in MS Sans Serif,
|| When saving your imported
text from MS WORD make sure you save it as an RTF file. The font and
font sizes are saved in the RTF text file. MS WORD text if saved as
"Text" will use the default font and font size because it can not save
this info in the text file as with RTF(RTF saves the font name/font file
the RTF file).<br><br> 42
|| When I use reverse mirror text there is a small extra graphic garbage line on the talent screen, under each line?
|| Use the Vertical Spacing adjustment to remove
or add vertical space to each line being scrolled. If the space between
the lines is to large you may see artifacts or partial lines when using
reverse mirror text. Adjusting the Vertical Spacing to a smaller amount
will correct this. 60
|| Is there a way begin scrolling at a predetermined point other than the beginning?
|| You can use the jump markers to do this.<br> 62
|| I still can not get the teleprompter sofware to work for me?
|| Because there are a zillion different computer
hardware and windows software configurations, there may be remedies and
methods not listed here. Email or call us with your platform's
configuration if you are having problems getting StudioPrompter working
for you. 67
|| Start from cursor does not work.
|| In version 18.104.22.1680 of
StudioPrompter you must use the [Alt][P] keyboard shortcut to start your
scrolling session if using [Start From Cursor]. Using the mouse to
click the play button will remove the cursor from the text editor. This
will make the "start from line", the first line in the text. This will
be changed in the nexrt revision. 72
|| Using AutoStart to start scrolling on program startup.
|| In version 1.7.4 or greater of StudioPrompter
you must use the [Save Default Configuration] in addtion to the shortcut
|| Using the Matrox G400/G450 video adapter with StudioPrompter
|| Matrox G450/550 video adapter with StudioPrompter (not compatible with W95) 74
|| The Task Bar scrolls up the screen when in 800x600 resolution.
|| In W95/98 StudioPrompter you must use the
[Start][Taskbar & Start Menu][Taskbar Options] to uncheck the [Task
Bar On Top]. This will prevent the Task Bar from insisting that it be on
top. When it is on top, and will not allow itself to be hidden, it
scrolls up the screen the first time a scroll is started. 75
|| In Studioprompter 3, I lose
the end of line word, or the last word in a line some times. I have
changed the Window Size setting to reformat the text but still clipping
|| Setting the gutter width
setting to 4 or 5 clears up the issue. The gutter width adds a clipping
margin that prevents text words from being dropped when scrolled. (I.e.
it forces a tighter word-wrap). 102
|| We have a shoot tomorrow in the Bulgarian
language, and are having MAJOR problems with Studio Prompter. Although
everything seems to work in Cyrillic, the RTF file we are using causes
StudioPrompter to crash.
|| If you are using 16bit Unicode
characters/font. This will not work. Convert to 8bit True type font. 2.
You may have the file open in Word, common problem. The startup errors
are possibly caused when loading the problem RTF file on startup. 110
|| When using copy and paste in Word to paste text into StudioPrompter3 some of the end of line characters are missing.
|| Some times a combination of
Hard Returns, Double Quotes, Hyphens and Bullets can cause display
problems when played. Double quotes and bullters cause most of the
problems. It sometimes appears that they where interpreted as an screen
unprintable character.<br><br>The fix is simply save as a
text only file in StudioPrompter3. This will strip out any non-screen
printable characters and the document will be okay again. You will have
to reassign the font and colors and can then re-save a 117
|| After importing text from MS Word or WordPad I have extra characters on the display screen.
|| More than likely, there are soft returns and -
or too many hard returns in the original script causing it to wrap
strangely or drop the end of lines. This is a common issue for new
users. There should only be one [hard return] at the end of each
|| We have a small TV Studio
with 3 cameras but only 1 teleprompter at the moment. Could you please
give us some guidance as to what products would be most suitable for our
|| We would suggest our
StudioPrompter III product. It has all of the features you will need in
a professional teleprompting studio. The online version from our web
site is the full version that runs in the demo mode until licensed. 126
|| StudioPrompter - We have never been able to
see an upright image once the text is reversed and taping the reflective
plastic to the side of the laptop is a pain. Do you have any newer
software that does not reverse the text on the laptop while reversing
|| Please download and install the most recent
version of the "3" series from our web site download page. When using
the software in the Dual Screen mode, the operator screen displays a
quarter panel view of the scrolling text non reversed. Your version
should have this feature as well. See the short tutorial after
installing the current version for tips on using dual monitors. 127
|| When using Text Markers, the
[Page up/down] facility also does not jump to the next or previous Text
Marker while scrolling, as it controls the speed ...?
|| Use can use [Use PGUP/PGDN]
option from the Text Marker Panel to jump to the next or previous Text
Marker while scrolling. Using this option disables the PGUP/PGDN keys
for speed control. 132
|| When Prompting, if you click the right arrow
key, prompting ends and you go to the edit display, the right key is
frequently pressed by accident.
|| Set [Start Stop][Close Play Screen with Esc] to checked, then the program will pause instead. 133
|| Whenever i load the rtf
flies then open with black background even when i save them in white
background. How do i get the rtf files to open them the way i save them
|| The default background color is not saved in RTF files, it is set by the program that is used to compose the RTF file. 137
|| We have downloaded your StudioPrompter trial but would like to know if we can use it for Japanese prompting.
|| Yes it will work with the Japanese language fonts. 142
|| StudioPrompter: I get an error 5 when using the Laptop Flip option.
|| The error rarely occurs when
a graphic image of the text can not be generated. Since this is a catch
all error we suggest looking into the color depth of the secondary
monitor in the Windows [Display Settings]. 143
|| In reverse text mode, artifacts are being introduced between lines.
|| Adjust the vertical spacing. 7
|| I am in need of a quote for TeleScreen 32 PRO. I understand you give Educational discouts Please?
|| The price for the TeleScreen
32 Pro5 license is MSRP less 10 to 15 percent educational discount. If
there is any further information you need please contact DRS via email
or phone. 2
|| First, Is there a way to display the text on my computer or on another monitor next to the computer without it being mirrored?
|| Not sure we understand the question. If you
are using a scan converter it may have another video output or you can
use a (NTSC) video signal spliter/amp connected to you scan converter
NTSC output after your SVGA out. 15
|| Great product but I need to
vary the scrolling speed as I speak preferably by using a scroll wheel
on a mouse or some other remote device. Can you tell me how I can do
|| If you can not use the arrow keys you might consider the following. 19
|| I am very happy to know if you have the pocket prompter since it has great market in China!
|| I am sorry we do not have any pocket prompter software, Only PC teleprompter software. 23
|| Does your software use MS Word?
|| No, not directly. 31
|| I am in a local band and I am looking for
something to substitute song books and cheat sheets. What software could
be adapted to use for music lyrics/chords.
|| You might want to try our TeleScreen-32 product. Don' know how you 44
|| I am looking for a
Presidential Teleprompter system, mainly for drilling purposes. I need a
package, with all elements so that it can be set up. I do not mind
used equipment, can you help me?
|| You might want to try the
resellers on our FAQ web page. They all sell reasonable priced
teleprompter hardware using our teleprompter software. 46
|| I would like to know if your company has a store or where we can find TELESCREEN 32 PRO in New York or Miami?
|| You or you company can order the software
license online from anywhere. We will send the software license as a
small email attachment. If you order a boxed version(manual and program)
it will take 3 to 10 days in the USA. 52
|| I get a blank screen after clicking play, what could be wrong?
|| Is the font color the same as the background screen color? 65
|| I have a 486 Laptop, I got TeleScreen-32 PRO to work!
|| I have a 496 Laptop and at first, it was just way too pokey. . . 76
|| How do I use the Reversing function (scroll in reverse direction)?
|| How to use the Reversing function. 77
|| We can display Powerpoint presentations on the
teleprompter, but for some reason we can no longer display anything
from the Telescreen software.
|| If you can see the desktop then you should be okay with TeleScreen-32. 84
|| Can you provide more support information for TeleScreen-32 Pro?
|| I have listed information links for TeleScreen-32 Pro below. 114
|| I have just installed MS AntiSpyware. Now TeleScreen or Studioprompter does not work, why?
|| Possible problems may occur during software
installation if MS AntiSpyware is active. If there is a pause during
product installation, wait until AntiSpyware has validated the
installation permissions (if online, validated through MS web site) .
This may take a minute or two. Make sure you have the most recent spy
ware definitions loaded. If there is still a problem running the
product, disable MS AntiSpyware until you have the most current
definitions loaded. 7/3/05 116
|| Your teleprompter software has been used extensively on my laptop, last week this was stolen.
|| Sorry to hear about your
laptop. The registration file "liteprmt.key" that you received from us
when you purchased your software, is the only file needed for your
registration/license. If you can not locate this file or it is lost, you
will need to buy a registration/license recovery service form us. There
is a small fee($30)charged to validate, verify your ID and re-issue the
registration/license. This can be purchased online from our purchase
|| Sometime stray characters appear when prompting. When we go into edit mode, those characters are not there.
|| A combination of Hard Returns, Soft Returns,
Double Quotes, Hyphens and Bullets can cause display problems when
played. Double quotes and bullets cause most of the problems. It
sometimes appears that they where interpreted as an screen unprintable
character or codes. The fix is simply save as a text only file in
StudioPrompter3 as you are doing. This will strip out any non-screen
printable characters and the document will be okay again. If possible
you should try to reset MS WORDs settings t 136
|| We have version 22.214.171.124 of Telescreen 32 Pro. Is there a free upgrade available?
|| Here is the URL for the last update release of 14
|| Main aim is to scroll a certain text on TV in a
broadcast channel Using ur software and hardware, we need to display
some images, layers and texts on TV.
|| PLease take a look at our DeBoard product. It may be a solution. 27
|| My clients come with their
script already on a floppy in a Word document format to be copied onto a
laptop that will run your Teleprompter software.. Will your software
|| TeleScreen-32: Yes, If the file was saved MS Word Text file document format. 30
|| Is it possible to underline (or format) just one word for emphasis?
|| Bold, underline and italic font
characteristics can not be saved because TeleScreen-32 Pro uses text
type files for scripts. This limits the font characteristics that can be
saved within the file. If you must have individual font characteristics
please try StudioPrompter which does use complete font formatting. 34
|| When trying to reverse script, the reverse runs very slow.
|| Yes the current 3.0 version does reverse slowly. Make sure your computer 45
|| Where is the Second Monitor menu option in TeleScreen-32 v5? (Also applies to StudioPrompter 3)
|| With TeleScreen-32 version 5 and
StudioPrompter version 3 the Second Monitor menu option (on the top
main menu) appears when your second display appears to Windows as a
separate second display adapter. The clone virtual, or copy mode will
not work because the same signal is going to both monitors. In the
[Control Panel][Display][Settings] panel, make sure you have "Extend my
Windows desktop onto this Monitor" checked. You will need to restart the
program after changing this setting. 55
|| The scrolling motion or keyboard response is too slow.
|| In all DRS teleprompting
programs you can change the scrolling speed, while scrolling text, by
using the Page and Arrow keys. If these keys do not seem to change the
speed try changing to the 8/16 bit color display mode in Windows Control
Panel Display Settings or buy another video card with more video ram.
|| The scrolling speed seems to change by itself.
|| Another common symptom is the speed is much
slower or faster after scrolling, returning to the edit screen, and then
playing again. 61
|| When I use the mouse wheel to control the speed, scrolling starts off jumpy.
|| This is caused by TeleScreen-32 loading the windows mouse wheel driver. 63
|| When adjusting the speed or font size while
scrolling (using the adjustment play screen) it takes a long time to
register the changes I made.
|| The program checks for changes such as
keystrokes, page down, page up, arrow keys, escape, space bar, and mouse
clicks only at the end of a scrolled line, or after a line has finished
being painted on the screen. The larger the font size, the slower
response time for speed change. 66
|| We need to reinstall our
software and we cant. We have the diskette of TeleScreen-32 Pro but it
is not working anymore. I need a licenses and or a backup
|| First, go to our Download
Page then download the needed software. If you require an
earlier version contact DRS support. 83
|| I have recently downloaded Telescreen-32 Pro
5. I typed in the all the text I wanted and it looks fine when I view
it in the edit screen but when I play it, "TeleScreen 5" pops up
periodically throughout which takes away a line of text. How can I get r
|| If you do not own a software license the
program will run in the DEMO mode as you have described. Purchase a
license to unlock the DEMO mode. 89
|| When using the Start from
curson option it does not work. I am using an older mouseless laptop.
The finger pad works for all other options.
|| If left clicking on the text
line in the editor to set the option fails, the finger pad driver is
the problem more than likely. Attach a standard mouse to you laptop and
the Start from curson option will work as intended. 90
|| The text markers in TeleScreen-32 do not work!
When I press the CTRL key and a number then release the CTRL key,
nothing happens during scrolling text. What am I doing wrong?
|| The [Ctrl]#[Ctrl] sequence will only work when
the Play Screen(Talent Monitor) has focus(mouse and keyboard). If using
a Dual Monitor system, use the [Text Marker] panel options to click to
the desired [Text Marker] location in your script, while scrolling. 91
|| We want to display the
output of an Excel file as an endless scrolling text. Can we import an
Excel file into Telescreen? Can we then retain the formatting, control
the font, colors of text and background, and the scroll speed?
|| Yes you should be able to
save the Excel data as a text file, then load and play using the Loop
mode in TeleScreen-32. You should download TeleScreen-32 and install to
verify this. 97
|| I want to use an Excel spread sheet in a scrolling teleprompter style. Does your software do this?
|| Yes using StudioPrompter
|| We tried to copy some
text-files in non-english language fonts such as russian (cyrillic font)
or japanese into the TeleScreen-32 program. Even though microsoft word
on the same computer could show these textes, tele screen could not.
|| TeleScreen-32 Pro is a text
only prompter and Uni-code/16 bit fonts will not work with TeleScreen-32
Pro. It will read and scroll text from standard text (*.TXT) files. A
few adjustments to your Windows OS may be necessary to improve the
display appearance of your non-western fonts. The [Regional and
Language] option in the Windows [Control Panel] should be set to the
native country of the language font you are using. 111
|| When I start TeleScreen-32 Pro my computer
generates an error and shuts down. I installed anti virus anti spyware
yesterday. (Applies also to LitePrompter and Studioprompter3)
|| Lately a few anti virus and anti-spyware
programs have caused problems. In particular, the I/O script file
loading and configuration saving. These virus programs may not recognize
DRS product file or memory operations. 115
|| How do I change the format to use [Text Only] compatible fonts?
|| The fonts you are using may be 16 bit unicode fonts. These fonts will not work in TeleScreen-32. 120
|| Do unicode fonts work in TeleScreen?
|| These 16 bit fonts will not work in TeleScreen-32 Pro. 122
|| With TeleScreen-32 Pro v 3 I need to view the software abilities and see its functions.
|| All software from the
download pages are the full version and have no function limits. The
software will run in the demo mode until licensed. For more information
and downloads <a href=http://www.drs-digitrax.com/download.htm>
see this page</a> 128
|| With TeleScreen-32 how about being able to highlight or emphasise other than just upper case?
|| If you were using one of the RTF file
prompters you could do that because the bold/highlight would be saved in
the RTF file. Because TeleScreen-32 uses 8 bit text type files the
Bold/highlight would not be saved in the text file hence can not be
|| Is it possible to jump whilst in the prompt mode using text markers?
|| To jump to a text marker
position, while scrolling, press and hold the [Ctrl] key and then enter
the 3 digit marker number. For example, to move to the third text
marker position, press [Ctrl] then enter  . 131
|| When Prompting, the ability to reverse the
scrolling seems to work intermittently and seems to only work if
scrolling speed is set above a certain speed.
|| When your speed control or direction method
does not seem to change anything, it usually indicates that your machine
is working extra hard to scroll the graphic page in your current screen
resolution and color depth. The various keyboard and mouse controls
will also react sluggishly. To remedy this situation you should change
your color depth to 8 or 16 bit and change to screen resolution to
800x600 or 1024x768. To change your color resolution ot color depth, use
the [Start] [Settings] [Contr 134
|| When you insert text markers
and prompt, somehow the [Play from cursor position] unchecks and the
display starts from the beginning when you want to play from a text
|| These two options can not be
used at the same time. You can not "Start from Cursor" and start from a
text marker at the same time. They disable each other if you try.
[Play from Cursor] overrides and disables the text markers until [Play
from Cursor] is disabled. Or if more text markers are added [Play from
Cursor] is also disabled. 135
|| Is there a version 5 manual available for me to download?
|| Yes, please go to our Download Page to view the manuals and tutorials for download. 4
|| In Telescreen there still is no capability to color or emphasize fonts line by line?
|| This is true. TeleScreen-32
Pro is a text based teleprompter. If you must have multiple fonts and
colors please see our StudioPrompter product. 5
|| Why when I stop the scrolling to correct the
word then I want restart from the cursor, the editing screen will not
show where I stop execatly.
|| The current version does just as you described. It is being changed in the StudioPrompter3 and has been released. 11