If
your program is running in the DEMO mode or you having software license
installation problems?
If
after following instructions
that where sent with your purchased prompter software license and the
license file does not seem
to work (the [Help][About ...] panel shows no registered user) read the
following:
Most
email program have no problems extracting the binary registration
file that was sent to you. However there are some email programs (like
MS OutLook) that may damage or discard the binary registration file
because
the extraction process thinks the registration file may be a virus. If
your email program has virus checking turned on, turn it off long
enough
to extract the attached binary software license file. If this
does not solve this issue please see License Trouble
Shooting. |
Software Support
Teleprompter
and
Display software Product purchases include free
Telephone and Email Support. Most support
requests are answered within 10 minutes - 2 hours during regular
business hours 8:00am-5:00pm PST. Before
you contact us
for
support, please check the support links above. These links resolve most
support issues. |
Program Installation
problems
Most
install problems are
caused by previous software installations that leave installation files
in the temp folder you are trying to install from. If you have had
installation problems, move the original download file into a clean
empty temporary
folder and try the install again.
|
