|Please read before
you purchase a license....
All teleprompter software products include free updates to the
purchased major version, human support via phone, email and our updated
support web pages.
Software licenses are NOT machine generated or automatically
sent. Your purchased software license package is hand generated
and verified by sales at DRS-DIGITRAX before being sent. Our
software license email delivery can take 15 minutes to few hours.
If you require a software license immediately via email,
please phone DRS-DIGITRAX Sales to place your order.
the software performs to your complete satisfaction on the
production equipment that it is intended to be used on before
purchasing. Because the software license you will receive is not
copy protected, we can not offer refunds after purchase and all sales
Software licenses are
sent as binary email attachments. Codes and numbers are not used to
validate our licenses. The email license package will contain
license installation instructions. If you have a spam blocker or
email filters set up for your email account, please allow your license
package to arrive. It will be sent from our domain: @drs-digitrax.com
reasons for not hearing from us after purchasing a Software Product
Your anti-Spam/virus filter
is so strong that we can't reach you, so please contact us for an
alternate delivery method.
- We could not read
your hand written e-mail address (fax).
- You have misspelled
your e-mail address.
- You omitted the
domain name portion of your e-mail address.
- Your FAX is
There is a difference between an upgrade and an update. All updates to
DRS-DIGITRAX programs are free. Updates are minor changes and fixes,
and are portrayed as a change to the (x) part of the version number.
i.e. 1.1, 1.2, 1.3, etc. For instance, registered users of
TeleScreen-32 3.0 are entitled to TeleScreen-32 3.9 free of
Upgrades are major changes to the program, and normally requires an
additional charge. Upgrades are depicted by a change in the left part
of the version number. i.e. 1.0, 2.0, 3.0, etc. Please click or call
DRS-DIGITRAX for upgrade pricing.
Due to the nature of an ESD (Electronic Software Delivery)
transactions, and the lack of physical product shipment, product return
for a refund is not available.
Lost Software License
60 days after your purchase date, there will be a $30 service fee for
to validate and re-generate your software license. This service fee is
charged to cover the time it takes to review and verify your I.D.
and past purchases with DRS-DIGITRAX SERVICES INC.
For an additional charge ($10 US) overseas wire transfers can also be
used for purchases, email Sales for the particulars. Please make sure
the currency exchange rate is correct.